Terms & Conditions

The Artisan Chemist Compounding Pharmacy website (the “Site”) is operated by The Artisan Chemist Pty Ltd (ABN: 99 627 742 116). Throughout the Site, the terms “Artisan Chemist”, “we”, “us” and “our” refer to The Artisan Chemist Pty Ltd. We offer this Site, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. It is important to note that information on this Site should not be a substitute for medical advice, diagnosis or treatment.

Please read these Terms and Conditions carefully before accessing or using our Site. By visiting the Site, and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink, including that you agree to transact with us electronically, and that you consent to resolve in the State of Queensland, Australia any dispute that you may have with us or the Site. These Terms and Conditions apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions. Please note that we offer the Site "AS IS" and without warranties.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Collapsible content

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

2. Information on the Site

The Site contains a range of information and tools about health and wellbeing. Our content is written by us or writers we’ve commissioned. The content we write and commission is usually written by health professionals including pharmacists, using academic resources and reference materials. Everything we offer on the Site is referred to in these Terms and Conditions.

All information contained on the Site, including information relating to medical and health conditions, nutrition, fitness, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form. You should not rely on this information as a substitute for, nor do they replace, professional medical advice, diagnosis, or treatment, or any information contained on or in any product packaging or labels. 

The use of any information provided on this Site is solely at your own risk. Nothing stated or posted on this site or available through any Services is intended to be, and must not be taken to be, the practice of medical or counselling care. Developments in medical research may impact the health, nutritional, and product information that appears here. No assurance can be given that the information contained in this Site will always include the most recent findings or developments with respect to the particular material. 

3. The Site is Not a Substitute for Medical Advice

If you have any concerns or questions about your health, products listed on our Site, or products purchased from us, you should contact us so we may direct your enquiry to a Pharmacist, or you should consult with a healthcare professional. Do not disregard, avoid or delay obtaining medical or health related advice from your healthcare professional because of something you may have read on this Site. Always seek the advice of your Pharmacist, General Practitioner, other medical practitioner or qualified health provider when starting any new medical treatment, continuing with medical treatment, or with any questions you may have regarding your or any other parties’ medical condition.

Your access or use of this Site and the Services does not create in any way a practitioner/patient, confidential, or privileged relationship, or any other relationship that would give rise to any duties on our part or the part of our contributors. We do not recommend or endorse any specific tests, healthcare professionals, procedures, opinions, or other information that may appear on the Site. If you rely on any of the information provided by this Site, you do so solely at your own risk.

4. Online Store Terms

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

5. Products, Services and Prices

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

All our products are custom made to order and are only processed once you confirm and pay for your order. Please note some products may take between 2-5 business days to be made and be prepared for shipment, depending on the product. We will note the estimated processing time on each individual product page.

We reserve the right at any time to modify or discontinue a product or service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the product or Service.

For deliveries within Australia, all prices are inclusive of the Australian Government's Goods and Services Tax (GST), currently set at 10% of the price of all products, but subject to change. Prices displayed on this website are current at the time of issue, but may change at any time and are subject to availability. Prices and availability of items are subject to change without notice.

Prices of products placed in the 'cart' but not paid for are also subject to change and you agree to pay the price current at the time of payment. Prices listed on a quote we have provided to you remain current for 28 days from the date of issue, after which the quote will expire. You will need to request a new quote after this time, and the price and availability of items contained in the quote will be subject to change.

6. Ordering Goods

Any order placed by you in the manner described on this Site is an offer by you to purchase a particular product at the advertised price specified on this Site at the time you place your order, or if you requested a quote, for the price contained in the quote (including delivery costs and other charges). Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered. 

We may require additional verification or information before accepting any order. Verification required will be determined by us.

Artisan Chemist reserves the right to accept or reject your payment offer for any reason, including without limitation, the unavailability of any product, an error in the price or the product description posted on the Site, or an error in your order, or we reasonably believe you have not complied with these Terms and Conditions or any other terms or policies linked herein, or we have previously refused to accept any order(s) from you. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. 

In the event that we make a change to, or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

7. Your Obligations

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Account creation is not necessary to use the Site and is optional. When you create an account you are required to provide your name, email address, and a password. These are your credentials for accessing your account on the Site ("Credentials"). You may still check out without creating an account or setting a password.

If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your order and refuse any and all current and future use of the Site or Services.

You are responsible for maintaining the confidentiality of your password and registration and are fully responsible for all activities that occur under your password and registration. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security. You are responsible for all use of the Site and Services using your Credentials, including use by others to whom you have given your Credentials.

You may use the Site and Services for lawful, non-commercial purposes only. You may not use the Site in any manner that could damage, disable, overburden, or impair our servers or networks, or interfere with any other party's use and enjoyment of the Site and Services. You may not attempt to gain unauthorised access to any Services, user accounts, or computer systems or networks, through hacking, password mining or any other means. We may take any legal and technical remedies to prevent the violation of this provision and to enforce these Terms and Conditions.

8. Incorrect Details Supplied

We will endeavour to fulfil your order within the time specified in these terms, except: (a) where an incorrect or incomplete delivery address has been provided; (b) when incorrect payment details, including credit card details, are supplied; (c) where correct credit card details are supplied but funds are not approved; (d) where we believe the order to be fraudulent; or (e) where cleared funds through your nominated payment method have not been received.

In the event that you supply incorrect payment or delivery details, Artisan Chemist will take all reasonable steps to contact you using the personal details that you have provided. Artisan Chemist accepts no responsibility for address details entered incorrectly by the customer. We will attempt to deliver the product but we cannot guarantee delivery if you have entered address details incorrectly. 

If an order is returned to us by our delivery services due to reasons of error in entering address details, or your failure to accept the delivery, we will not be responsible for additional delivery charges to re-ship to the correct address. If your supplied contact details are incorrect, we will not be held responsible for not fulfilling your order, nor for being unable to advise you that this is the case.

9. Payments

We accept all major credit cards including Visa and MasterCard. There is no surcharge for Visa or Mastercard transactions.

Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order.

Your credit card will be billed as soon as (i) your order is placed in the case of products ordered directly from our website, (ii) upon completing online checkout in the case of products where you have received a quote from us, or (iii) upon your telephone or in-person payment of a quote or order via our physical store. This is done to protect the security of your credit card details, as we do not store your card details at any point.

In the event that we cannot fulfil your order or some items cannot be shipped, we will refund the difference back to your credit card. These refunds may take several business days to appear on your statement.

10. Afterpay

For your convenience we offer third party payment options including Afterpay. By choosing to use one of these payment systems, you are agreeing to payment terms between you, the customer, and the payment system you select. For full terms and conditions, please refer to their website:

Afterpay Terms of Service (available at: www.afterpay.com/en-AU/terms-of-service).

We previously offered Openpay however this platform is no longer available. For more information please visit their website: www.openpay.com.au. Openpay AU Terms & Conditions (available at: www.openpay.com.au/au-terms-conditions).

11. Gift Cards

Gift cards may be redeemed online only. Purchases are deducted from the gift card balance up to its balance. Any unused balance will be available for a later purchase. If an order exceeds the amount of the gift card, the balance must be paid with a credit card or other form of payment. Gift cards cannot be used to purchase other gift cards. Gift cards cannot be reloaded, resold, transferred for value, or applied to any other account, except to the extent required by law.

It may take up to 1 hour for your gift card to be activated. You will receive an email when the activation is complete, please be sure to check your spam folder. If you require further assistance, please contact us.

Gift cards are to be treated as cash. Defaced, mutilated, altered, lost, or stolen cards will not be replaced, refunded or redeemed. We are also not responsible for cards that are used without authorization, so please safeguard your gift card and keep the redemption code secret.

You are liable for all transactions on your card except to the extent to which there has been fraud or negligence by us or any of our employees. Artisan Chemist is not responsible and will not redeem the balance on gift cards purchased from any unauthorised third party, such as eBay or Craigslist. We have the right to request alternative forms of payment if a fraudulently obtained gift card is used to make purchases on the Site.

Gift Card balance must be redeemed before the expiry date shown on the card. Gift card balance has an expiry of 36 months (3 years). It is the responsibility of the gift card recipient to use the full value of a gift card before the expiry date. Unused balance upon expiry of a gift card will not be refunded or credited. 

Artisan Chemist gift cards sold on our Site are issued by Shopify Inc on behalf of Artisan Chemist. Gift cards and the purchase, use or acceptance on the Site are subject to Shopify’s Gift Card Service Terms (available at: www.shopify.com/legal/terms-gift-cards) in addition to the Terms described here, and our Privacy Policy. Artisan Chemist may provide gift card purchasers with information about the redemption status of gift cards in its sole discretion.

12. Delivery

Each purchase will be shipped as a separate order and cannot be combined. We use express delivery services that usually take 1-3 days to ship. Once your order has been despatched, you will receive an email or sms containing your tracking number and a link to a page where you can track the status of your shipment. Artisan Chemist cannot guarantee delivery times, including due to reasons beyond our control. All deliveries are made Monday - Friday via StarTrack. There are no weekend deliveries.

For all purchases in Australia a flat delivery fee of AU$10.00 currently applies for express delivery to street addresses, or AU$20.00 to P.O. Box addresses.

Parcels will require a signature on receipt. It is recommended to provide a work address for delivery if no one is home during business hours. Where no one is home to sign for the parcel, a card will be left detailing where the parcel can be collected during normal business hours. At this time we are unable to offer an “Authority to Leave (ATL)” option at checkout.

13. Return Policy

We do not accept returns or exchanges for reasons of dislike, change of mind, order of incorrect product, the product not suiting your needs, the product being no longer required, or if you over-order. Despite the above, nothing in these Terms and Conditions alter any rights you may have under the Australian Consumer Law. 

Contact us if you have any issues or problems with your order (such as damage during shipment, or receiving the wrong product) within 7 days of receipt of your order. Please ensure you retain proof of purchase from our Site, and the goods in question. To request a return or a refund, please email info@artisanchemist.com.au with your name, order number, contact details, and a detailed description of the problem, with photographs attached if possible. We will evaluate your request as soon as practicable, and respond with instructions for return if applicable, and organise replacement if required.

Artisan Chemist reserves the right to assess the condition and age of returned goods prior to providing an exchange or refund. This may result in an exchange or refund being refused.

14. Privacy

Any personal information collected by us through your use of this website will be dealt with in accordance with our Privacy Policy.

15. Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.

16. Third-Party Links

Certain content, products and services available via our Site may include materials from third-parties.

Third-party links on this Site may direct you to third-party websites that are not affiliated with us. These links are provided for your convenience only and do not mean that we endorse these sites or the products and services they provide. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

17. Errors, Inaccuracies and Omissions

Occasionally there may be information on our Site that contains typographical or photographic errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information on the Site, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Site should be taken to indicate that all information on the Site has been modified or updated.

18. Additional Terms

Certain Services on the Site may have additional terms (such as policies and guidelines) that will further govern your use of that particular Service and supplement these Terms and Conditions. If you choose to register for or access any such Service, you will be presented with any relevant additional Terms and Conditions at that time. By using those Services, you agree to comply with such additional guidelines and rules.

19. International Use

The Site and Services, including the information provided on the Site, are designed for and intended for users in Australia only. We make no representation that the Site or Services are applicable to, appropriate for, or available to users in locations outside Australia. Accessing the Site and Services from territories where the content is illegal is prohibited. If you choose to access the Site and Services from a location outside Australia you do so on your own initiative and you are responsible for compliance with local laws.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

20. Competitions

We may offer competitions on the Site. Competitions shall be governed by specific rules accessible from the page offering the competitions and will be presented to you at the time you choose to participate.

21. Intellectual Property

Unless otherwise specified, all material appearing on this Site, including the text, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (collectively "Content") as well as the selection, assembly and arrangement thereof is subject to applicable copyright laws. All audio and video clips are the sole property of Artisan Chemist, or their respective content providers. All software used on the site is the sole property of Artisan Chemist, or those supplying the software. You acknowledge that the Site contains Content, audio and video clips, and software that are protected by copyrights, trademarks, or other intellectual property rights, and that these rights are valid and may be protected in all forms, media and technologies which exist now or are developed in the future.

All trademarks appearing on the Site are the property of their respective owners, including, without limitation, Artisan Chemist. No right, licence or interest to such trademarks is granted by this Agreement. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this Site may violate copyright, trademark and other applicable laws.

We give you permission to use the Content for personal, non-commercial purposes only. You may also print, download, and store articles and other information for your own convenience, but you may not distribute, republish (except as permitted in this paragraph), sell, mine, exploit, frame or scrape any of the Content, or exploit the Content for commercial gain without the prior written consent of Artisan Chemist.

22. Prohibited Uses

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

You may not use contact information provided by our users, or harvest information about our users, for the purpose of sending, or to facilitate the sending, of unsolicited bulk communications such as SPAM or SPIM. You may not allow others to use your account to violate the terms of this section. We may terminate your account or access to the Site immediately and take other legal action if you or anyone using your Credentials violates these provisions.

You may not use any robot, spider, scraper or other automated means to access the Site or Services for any purpose without our express written permission.

23. Linking To This Website

You generally do not need to obtain permission from Artisan Chemist to put a text link on your site that links back to the Site. We reserve the right to revoke permission to the link at any time in our sole discretion. If we revoke such consent, you agree to immediately remove and disable any and all of your links to the Site. In the absence of a written agreement with us specifying how you may link to the site,contact usfor guidelines on how you should display the link.

24. Disclaimer of Warranties

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not guarantee that you will be able to access or use the Site (either directly or through third-party networks) at times or locations of your choosing.

We do not warrant that the results that may be obtained from the use of the service will be effective, reliable, accurate or meet your requirements.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. No oral or written information given by a representative of Artisan Chemist shall create a warranty. You use the Site and the Services at  your own risk.

Except as expressly stated herein, we make no representations or warranties, either express or implied, of any kind with respect to products sold on the Site. Except as expressly stated herein, we expressly disclaim all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to merchantability and fitness for a particular purpose except for the 'consumer guarantees' outlined in the Australian Consumer Law (available at: www.accc.gov.au). You agree that the sole and exclusive maximum liability to us arising from any product sold on the site shall be the price of the product ordered. In no event shall Artisan Chemist, its directors, officers, employees and representatives be liable for special, indirect, consequential or punitive damages related to products sold.

25. General Limitation of Liability

In no case shall Artisan Chemist, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Your sole and exclusive remedy for any dispute with us or our contributors is by immediately discontinuing your use of the Site. We shall not be liable for any indirect, special, incidental, consequential or exemplary damages arising from your use of, or inability to use, the Site and Services.

26. Termination

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site.

If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

27. Indemnification

Upon a request by us, you agree to defend, indemnify, and hold harmless Artisan Chemist and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from all liabilities, claims, and expenses, including attorney's fees, that arise from your use or misuse of the Site and the Services. We reserve the right to assume control of the defence of any third party claim that is subject to indemnification by you, in which event you will cooperate with us in asserting any available defences.

28. Severability

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

29. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

This contract and any supplemental terms, policies, rules and guidelines posted on the Site constitute the entire agreement between you and us and supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

30. Applicable Law

You agree that the law of the State of Queensland, Australia governs these Terms and Conditions and any claim or dispute that you may have against us. You further agree that any disputes or claims that you may have against us will be resolved by a court located in Queensland.

31. Changes to These Terms and Conditions

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. If you disagree with the changes to these Terms and Conditions, discontinue your use of the Site. Your ongoing use of the Site after the changes take effect signifies your agreement to the new terms.

Questions about the Terms and Conditions should be sent to us at info@artisanchemist.com.au.

Last updated: February 2023