Delivery & Returns
Delivery & Returns
Artisan Chemist posts Australia wide from our store in Warana, Sunshine Coast, Queensland. We do not accept international orders at this time.
Order Processing Time
As our products are custom made, we will only begin processing once you confirm and pay for your order. Some items may take up to 2-3 business days to be made and be prepared for delivery. In most cases we will post your order on the same day we complete compounding of your item(s).
Delivery Options
|
Tracked Delivery |
Up to 3 business days. Regional / rural areas may take longer. |
$15 |
|
Express Tracked Delivery (StarTrack) |
Up to 2 business days. Recommended for metro areas only. Regional / rural may be faster with $15 Tracked Delivery. Not available for PO Boxes or Parcel Lockers. |
$25 |
Once your order is picked up by the courier, we will send you an email and/or SMS with your tracking number, courier details, and a link to track your parcel.
We instruct our couriers not to leave parcels unattended. However, we cannot guarantee that this will always be followed, and some parcels may be left at the delivery address in a location they consider safe. We recommend using a work address or another secure delivery address if no one is usually home during business hours.
For any delivery-related issues, please get in contact with the delivery service using the contact information below:
|
Australia Post |
Tel. 13 13 18 |
|
StarTrack |
Tel. 13 23 45 |
|
Aramex |
Tel. 07 5476 9899 |
Incorrect Mailing Details
Artisan Chemist accepts no responsibility for address details entered incorrectly by the customer. We will attempt to deliver the product but we cannot guarantee delivery if you have entered address details incorrectly. If you think you may have entered your address incorrectly for a recent order please contact us as soon as possible.
Returns and Exchange Policy
We are unable to accept returns or exchanges for reasons of dislike, change of mind, order of incorrect product, the product not suiting your needs, the product being no longer required, or if you over-order.
Contact us if you have any issues or problems with your order (such as damage during delivery, or receiving the wrong product) within 7 days of receipt of your order. Please send an email to info@artisanchemist.com.au with your name, order number, contact details and a detailed description of the problem, with photographs attached if possible. We will evaluate your request as soon as practicable, and respond with instructions for return if applicable, and organise replacement if required.
Artisan Chemist reserves the right to assess the condition and age of returned goods prior to providing an exchange or refund. This may result in an exchange or refund being refused.