Privacy Policy

Privacy Policy

Artisan Chemist Pty Ltd ABN: 99 627 742 116 (“Artisan Chemist”, “we”, “us” or “our”) recognises the importance of privacy issues. This Privacy Policy (the “Policy”) briefly covers how we manage the personal information we collect, use and disclose when you visit or make a purchase from (the “Site”), as well as how to contact us if you have any queries or complaints.

We respect your privacy and we are committed to comply with the Privacy Act 1988 (Cth), as amended (the “Privacy Act”). This Policy describes how we collect, use and disclose personal information in accordance with the requirements of the Privacy Act.

Please read this Policy carefully. By using our website and services we will assume you consent to collection, use and disclosure of your personal information in the manner specified in this Policy until you inform us to the contrary by contacting us using our contact details below.

Collection of Personal Information

We collect information only when reasonably necessary or directly related to our operations or activities. Generally we collect personal information as we deliver our products and services to our customers and in our other interactions with existing and potential customers. From time to time, we may also gather personal information that we deem necessary for various purposes associated with the general management of our business, such as interacting with suppliers, service providers, and contractors.

When we need to collect your personal information, we aim to do so directly from you whenever it's reasonable and practicable. There may be times when we receive or collect personal information about you from a third party. Provided it's lawful and feasible, you have the option to interact with us anonymously (e.g. when making general inquiries about our products and services).

In cases where you give us personal information about another person, you must have their consent to share their personal information with us in accordance with this Policy.

Information We Collect

The types of personal information that we gather and maintain can vary based on the purpose of its collection or the context in which it is collected. It may include, amongst other things:

  • Your name and contact details;
  • Additional personal information you provide when you request a good or service from us (e.g. your preferences with respect to our goods or services);
  • Information contained in any communications between you and us;
  • Information contained in any forms or documents you submit to us;
  • Information related to your transactions, payments, and your utilisation of our goods and services;
  • Activity with our digital or online services; and
  • Any information we are required to collect by law.

Collection of Information From Our Site or Online

When you visit our Site, we and/or our contractors may collect general information about your visit which may include your server address, the date and time of your visit, the pages you accessed, the information you downloaded and the type of Internet browser you used. We and/or our contractors may use this information in anonymous, aggregated form, for statistical purposes, to assist us in improving the quality and usability of our Site.

Our systems may record information in relation to interactions with our online services. This can include information about software versions used, device identifiers (like IP address), location data (where available and not disabled by the user), dates, times, file metadata, referring website, data entered and user activity such as links clicked.

Cookies are small data files downloaded to your device when you visit our Site, improving your browsing experience by remembering your details and preferences (e.g. maintaining your shopping cart). You have control over cookie use through your browser settings. You may accept, reject, or delete cookies without significantly impacting your overall experience on our Site, but certain features may be limited if cookies are disabled.

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Sensitive Information

We will not collect, use or disclose sensitive information about you unless it is necessary to provide you with a good or service and we have your consent or unless we are legally required to collect, use or disclose that information.

Sensitive information is any information about a person’s racial or ethnic origin, political opinions, religious or philosophical beliefs or associations, membership of a professional, trade or political association or union, sexual preferences or practices, criminal record, health information or genetic information about an individual that is not otherwise health information.

Use or Disclosure of Personal Information

If we use or disclose your personal information for a purpose ("secondary purpose") that is different from the original purpose for which it was collected ("primary purpose"), to the extent required by law, we will ensure that:

  • The secondary purpose is related to the primary purpose of collection (and directly related in the case of sensitive information), and you would reasonably expect that we would use or disclose your information in this manner;
  • You have given consent for the use or disclosure of your personal information for the secondary purpose;
  • The use or disclosure is required or authorised by or under law; or
  • The use or disclosure is otherwise permitted by law (for example, as a necessary part of an investigation of suspected unlawful activity).

Where permitted by the Privacy Act, personal information we collect about you may be disclosed to third parties as we determine necessary from time to time for any purpose reasonably necessary or directly in connection with the conduct of our business, including, but not limited to:

  • Any service provider we engage to carry out our business functions and activities (e.g. our online store provider, service providers to manage and fulfil deliveries);
  • Our professional advisors or other contractors;
  • Our business associates and others for purposes directly related to the purpose for which the information is collected;
  • An organisation that is in an arrangement or alliance with us;
  • A person acting as your referee or guarantor;
  • Your authorised agents or your administrator, executor or legal representative;
  • Any entity to which we are required or authorised by or under law to disclose such information (for instance, Federal or State law enforcement agencies and investigative agencies, courts and various other Federal or State government bodies); and
  • Others that you have been informed of at the time any personal information is collected from you.

We take steps to ensure that third party recipients are obliged to protect the privacy and security of your personal information and use it only for the purpose for which it is disclosed.

Cross-Border Data Transfer

We commit to only transferring personal information to a recipient in a foreign country under the following conditions:

  • We reasonably believe that the recipient of the information is subject to a law, binding scheme or contract which upholds principles for fair handling of the information that are substantially similar to the Privacy Act;
  • You consent to the transfer;
  • The transfer is necessary for the performance of a contract between you and us, or for the implementation of pre-contractual measures taken in response to your request;
  • The transfer is necessary for the conclusion or performance of a contract concluded in the interest of you between us and a third party;
  • All of the following apply:
    • The transfer is for your benefit;
    • It is impracticable to obtain your consent to that transfer;
    • If it were practicable to obtain such consent, you would be likely to give it; or
  • We have taken reasonable steps to ensure that the information transferred will not be held, used or disclosed by the recipient of the information inconsistently with the Privacy Act.

We may disclose your personal information to our contractors and service providers who could be situated in a foreign country. This may be done to analyse your personal information consistent with this Policy and the Privacy Act.


We are dedicated to safeguarding your personal information from misuse, loss, and unauthorised access, modification, or disclosure. We apply rigorous data security measures, consistent with industry standards and practices. Should we need to disclose your personal information to service providers, agents, or contractors, they are strictly prohibited from using the information beyond the purposes for which it is provided.

Once your personal information is no longer required for legitimate purposes, as permissible under the Privacy Act, we are committed to either securely deleting or de-identifying it within a reasonable period.

Despite our efforts to secure your personal information, we acknowledge the inherent risks associated with online data transmission. Therefore, we cannot guarantee the absolute security of your personal information.

In accordance with the Privacy Amendment (Notifiable Data Breaches) Act 2017, we will promptly take necessary steps and inform the relevant authorities and potentially affected individuals in the event of a data breach involving unauthorised access, disclosure, or loss of personal information we hold.

Data Retention

When you make a purchase through our Site, we may retain your personal information in our records until such time that you request its removal.

Your rights to access and correct your personal information are important to us. You may request access to or correction of the personal information we hold about you. However, there may be circumstances where we are unable to delete your personal information upon your request, due to legal or regulatory requirements.

Even if you choose to end your customer relationship with us, please be aware that due to regulatory obligations, we may still need to retain some data for a defined period before it can be completely removed from our systems.

Keeping your Personal Information Updated

We take reasonable steps to ensure that any personal information collected by us is accurate and up-to-date at the time of collecting, using and disclosing that information. If you learn that personal information we hold about you is inaccurate, incomplete or out-of-date, you should contact us.

You also have a right to request that a statement be attached to your personal information if we disagree with your request to correct the information.

Accessing Your Personal Information

You can ask to obtain access to personal information that we hold about you, although in some circumstances, the law may not permit us to provide such information to you. If we are not able to provide you with access to any of your personal information held by us, we will tell you the reasons why this is the case. We may ask you to put your request in writing before providing requested access.

Changes to this Policy

We may update this Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We recommend that you review this policy periodically to stay informed about how we collect, use, and protect your personal information. By continuing to use our services after any updates, you acknowledge and agree to the revised terms.


After reviewing this policy, if you wish to contact us (e.g. to access or correct your personal information), you may contact us using the details provided below: 

Artisan Chemist, 3/32 Production Ave, Warana QLD 4575, Australia


Phone: 07 5443 4075

Fax: 07 5407 1054


If you wish to make a complaint, you may do so using our contact information provided above. We will make all reasonable attempts to respond to your requests or complaints. If you are not satisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner at:


Phone: 1300 363 992

Further information about the application of privacy law can be found by contacting the Office of the Australian Information Commissioner (details above).

Last updated: May 2023