At Artisan Chemist, we believe that a personalised approach is the key to achieving holistic healthcare. We compound every product according to the unique needs and conditions of each individual. Because of this, understanding your medical history is crucial.

The Importance of Your Medical History

Understanding your medical history allows us to ensure the safety, effectiveness, and appropriateness of your compounded medicine. Even when your medicine is prescribed by a doctor, our pharmacists need to gather certain health information to confirm the medication's safety for your unique health profile. Here's why we ask for your medical history:

  • Continuity of Care

    As medication specialists, pharmacists perform a critical secondary check to ensure that the prescribed medicine is suitable and safe for you. This ensures a seamless, integrated approach to your health, bridging the care you receive from your doctor and our pharmacy.

  • Medicine Interactions

    Some medicines can interact with each other, leading to side effects, or even harmful outcomes. Knowing all the medicines you're taking, including over-the-counter medicines and supplements, helps us anticipate and prevent any potential interactions.

  • Allergies

    If you've ever had an allergic reaction to a medicine or supplement, it's essential we know. We can ensure that your compounded medicine does not contain that particular ingredient, or any related ingredients which could trigger a reaction.

  • Health Conditions

    Some health conditions may influence how your body responds to certain medicines. We need to take into account your existing health conditions to ensure the most effective and safe use of your compounded medicine.

  • Personalisation

    Compounding is all about tailoring medicines to your individual needs. Your medical history guides us in creating a formula that is just right for you - in terms of dosage, form, and ingredients.

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Your Options for Providing Medical History

Online Form

Available 24 hours a day, 7 days a week

When you proceed through the payment steps of your order online, you will be prompted to input your medical history on our online form. This information will be transmitted directly to our pharmacists.

If you have already provided your medical history to us (via online form, phone call or in-person), and there has been no changes since that time, you have the option to select “No” when prompted “Has anything about the medical history of (your name) changed since the last time you ordered medicine from us?”. This means you only need to answer our questions for your first order, or if there have been any changes to your medical history.

Phone Call

Available Monday to Friday 9am to 5pm AEST - closed weekends and public holidays

To provide your medical history details over the phone, please give us a call on 07 5443 4075.

Please note the processing of your order may be delayed until we receive your call.

In-Person Visit

Available Monday to Friday 9am to 5pm AEST - closed weekends and public holidays

You are always welcome to visit our store and have a private discussion to inform us of your medical history. Our store is located at 3/32 Production Avenue, Warana, QLD, 4575. Open map →

Please note the processing of your order may be delayed until you are able to visit.

Our Commitment to Your Safety and Privacy

Please understand that our pharmacist must be satisfied that the dispensing and supply of a compounded medicine is consistent with the safety and clinical needs of the patient. If this cannot be confirmed due to a lack of necessary medical information, we may be unable to dispense the product. This practice is common among all pharmacies, ours included, as the care, health and wellbeing of the patient is always first priority.

Artisan Chemist adheres to a strict privacy policy to ensure your medical information remains confidential. For more details please view our Privacy Policy.

Remember, the better we understand you, the better we can tailor your medication to meet your specific needs. We appreciate your understanding and cooperation in this critical aspect of your healthcare journey. Please feel free to contact us if you have any questions or concerns.