Shipping & Returns

Artisan Chemist ships Australia wide from our store in Warana, Sunshine Coast, Queensland.

We do not accept international orders at this time.

Shipping in Australia

Deliveries may be subject to delays. To see updates from Australia Post, please visit their domestic delivery disruptions and service updates page.

In most cases we will ship your order on the same day we complete compounding of your item(s). All our products are custom made to order and are only processed once you confirm and pay for your order. Please note some items may take up to 2-3 business days to be made and be prepared for shipment.

We use express delivery services that usually take 1-3 days to ship. Once your order has been despatched, you will receive an email or sms containing your tracking number and a link to a page where you can track the status of your shipment.

Parcels will require a signature on receipt. It is recommended to provide a work address for delivery if no one is home during business hours. Where no one is home to sign for the parcel, a card will be left detailing where the parcel can be collected during normal business hours.

Postage Costs

We charge a discounted rate for express shipping of $10 per order to street addresses, and $20 per order to P.O. box addresses, to ensure your items arrive as soon as possible.

Incorrect Mailing Details

Artisan Chemist accepts no responsibility for address details entered incorrectly by the customer. We will attempt to deliver the product but we cannot guarantee delivery if you have entered address details incorrectly. If you think you may have entered your address incorrectly for a recent order please contact us at info@artisanchemist.com.au as soon as possible. 

Returns and Exchange Policy

We are unable to accept returns or exchanges for reasons of dislike, change of mind, order of incorrect product, the product not suiting your needs, the product being no longer required, or if you over-order.

Contact us if you have any issues or problems with your order (such as damage during shipment, or receiving the wrong product) within 7 days of receipt of your order. Please send an email to info@artisanchemist.com.au with your name, order number, contact details and a detailed description of the problem, with photographs attached if possible. We will evaluate your request as soon as practicable, and respond with instructions for return if applicable, and organise replacement if required.

Artisan Chemist reserves the right to assess the condition and age of returned goods prior to providing an exchange or refund. This may result in an exchange or refund being refused.